The programming committee continues to impress with the quality of the monthly presentations they plan and host. If you need proof, just look at the more than 200 MIMA members and guests who showed up at the Metropolitan Ballroom bright and early Wednesday morning for the July event: a panel discussion on integrated communications.

The panel format works well for challenging topics, such as integrated communications, for a number of reasons. You get to hear more than one point-of-view. You get to learn from some of experts we have right here in our local professional community. And you get to participate in the conversation yourself, as was evidenced by the many thoughtful questions and insights offered by the audience.

Moderator Andrew Eklund, CEO and Founding Partner at Ciceron, set up the conversation by showing three charts describing the media environment that underscore the degree of difficulty marketers have with integrated communications.

The first chart showed media channels available in 1975. It featured a dozen or so data points – television, radio, newspaper, outdoor, direct mail, etc. – and corresponding arrows pointing at how they touch the consumer of the media. Very neat, organized and easy to look at.

The second chart showed the media channels available in 2008. With the addition of digital media, the number of data points and delivery arrows mushroomed. Imagine a chaotic web created by a hyperactive spider on mescaline. (That’s a powerful and dangerous mind altering substance, kids; leave it alone.) There were many nods of agreement when this slide was displayed.

The third chart showed the media channels available in 2010. With the addition of social media, the number of data points and deliver arrows was so dense that it was, indeed, a solid black box, with every pixel filled with information. This got a few knowing, and nervous, chuckles.

Eklund then opened the discussion by stating that, with our evolving media environment, integrated communications is like a holy grail to marketers and asking if we have found it.

Paul Ratzky, Interactive Director and Vice President at Olson, observed that the concept of integrated communications keeps changing, because the integrator is shifting from the agency to the consumer, as people select their own channel pathways. Which means marketers need to follow their audience and deliver messages in the audience’s preferred channel, as opposed to trying to move them into the marketer’s channel of choice.

Glenn Karowski, Managing Director, The Business of Ideas, added that effective integrated communications is about conversation and relationships. And the key is to be a good listener.

When asked who is responsible for listening to consumers (marketing? branding? advertising?) Erik Erickson, Owner of Erickson McGee, LLC and former Vice President and Creative Director for Target commented that we are still in the early stages of figuring out how to listen. And that figuring out what to do with what we hear is the next big challenge.

Download the podcast (available soon, please check the Resources section next time you visit this website) and listen to the complete conversation for a number of practical insights. And be sure to leave your comments here, to share the key take aways you think are important.

On a blustery November morning, nearly 400 MIMA members and guests convened at the Depot in downtown Minneapolis for the monthly presentation and networking event.

It was standing room only; the crowd buzzing with conversation beforehand, listening intently during the program (and laughing together at the speakers’ humorous comments) then asking thoughtful questions before departing. And if this kind of participation continues to increase, the nation’s largest regional Internet Marketing Association may need to start reserving larger venues – a la convention centers or sports arenas.

7:30 am comes pretty early for most peoples’ schedules. At that hour, what could possibly bring together so many marketers, innovators, entrepreneurs, creatives, new media types and others who are curious about latest developments in the interactive space where technology and business intersect?

In addition to the quality of the content, it might be the opportunity to share ideas and inspiration – over coffee and a tasty breakfast – with leading thinkers in our industry. If you have attended events before, you know. If you have not, make a point of attending a future event to see for yourself.

This month’s program, the Constant Challenge to Acquire and Convert, served up some classic marketing strategy with a heavy emphasis on contemporary interactive tactics. The information was presented by John Barton, Vice President of Creative Services of Sight Marketing and Tom Masterman, Associate Director, Earth Collaboratory Initiative for the Institute on the Environment at the University of Minnesota.

Far from being a boring theoretical lecture or a dry technical discussion, John and Tom made their presentation equal parts education and entertainment. Effortlessly switching back and forth between the roles of straight man and comedian, it was like watching the Smothers Brothers* talk about what’s going on in the interactive world instead of current global geo-political affairs.

Indeed. Interspersing smart marketing ideas with smart aleck commentary made a fairly content-heavy presentation stream by effortlessly. And they wisely provided key take aways and practical “how to” ideas you can take back to the office and begin using right away. All in all, an excellent way to start the day.

Take away number one: Measure everything – don’t accept unfocused targets or unmeasurable social media.

Associated action item: Go to wefollow.com or twazzup.com and listen.

Take away number two: Be organized – coordinate tactics, separate measurement (drive traffic for each tactic to a different URL, use different key code, etc.) and plan for data-driven relationships.

Associated action item: List campaign elements and expected outcomes, then make sure you can isolate what is driving results for each.

Take away number three: Get personal – know the story for each individual … so you can write the next chapter.

Associated action item: Take your customer service manager out to lunch, and your sales manager out for drinks, and ask a lot of questions that will help you gain insights into your customers’ relationship with your products, services and brand.

For more details, please review the take away slide they provided.

* Cultural reference for the younger crowd: The Smothers Brothers were a popular comedy duo in the late 60s known for liberal politics and championing social causes. Look them up on YouTube. You’ll laugh at more than the turtleneck sweaters. And you might think about what is happening in today’s news.

So where are you reading this blog post from? Your home in Minneapolis. Your office over the River in St. Paul? Or a coffee shop in Mexico?

You know they call it “the world wide web” for a reason. And as the infrastructure to support it expands around the globe – and as the technology to access it becomes more affordable and readily available – the Internet truly is facilitating communication across widely dispersed geo-political boundaries. So visitors to your website could be coming from anywhere on earth, really.

Lots of smart interactive marketing professionals recognize the Internet’s burgeoning capability to facilitate international transactions. Recently, 200+ members of the Minnesota Interactive Marketing Association (and guests) met at W Minneapolis for our July event, featuring a presentation by Joe Kutchera an expert in online marketing and building sales in Latin American markets and founder of dotGlobal, an international e-commerce and media consultancy.

Joe spoke to the group about concepts related to localization and internationalization, using Latin American markets as an example. Here are select highlights from his full presentation.

Localization trends
Joe gave us some examples of how geographic boundaries can affect shopping behavior.

Price. According to Joe, who lives in New York City, many people in Manhattan cross the Hudson River to save on groceries and gas, because prices are less expensive and taxes are lower in New Jersey. Or compare the prices for the same products available on Dell’s U.S and Mexican online stores (both prices given in USD).
• Inspiron 13” – Dell.com: $499; Dell.com.mx: $665
• Studio Slim Desktop – Dell.com: $399; Dell.com.mx: $702
• Dell V305 Printer – Dell.com: $99; Dell.com.mx: $132
(Sources: Dell.com and Dell.com.mx, July 2009)

Availability. Joe shared several anecdotes about Latin American friends who frequently seek out U.S. sources to buy products because they often have greater selection and better quality. For a local example, who among us as creative and enterprising MIMA members have not crossed the St. Croix River on a Sunday afternoon at least once to replenish the liquor cabinet after a rollicking party the night before, because of Minnesota blue laws prohibiting alcohol sales on Sunday?

Internationalization trends
Joe provided a variety of figures verifying what we already know: the Internet is an increasingly international space. A look at the top 50 ostensibly U.S. websites shows that many are getting more traffic from abroad than from U.S. visitors. The New York Times web edition gets 42% of its readers from abroad, Twitter 51%, YouTube 81% and Facebook 82%.

Where could these visitors be browsing your website from? According to Internet World Stats, the top five most used languages on the Internet are: English (430.8 million), Mandarin (276.2 million), Spanish (124.7 million), Japanese (94.0 million) and French (68.2 million).

Indeed. For those of you who think visually — or for you verbal people like me who need context to put large numbers into perspective — try this on. The Minneapolis Star Tribune print edition reported two days after Joe’s presentation that China now has more people who are online than the entire population of the United States.

Opportunities for marketers
How are Latin Americans and Spanish-speaking people in the United States finding your website? By typing Spanish terms into their favorite search engines. Joe suggests making sure your SEO strategies include optimizing your site for Spanish (and other important international languages).

Look at your media plan. Joe said to think about your audience’s international language needs or professional interests horizontally across the vertical media channels in your strategy.

Target your messaging. Joe said there are a lot of ways to deliver messages to international audiences.
• By IP address or geographic region
• Re-target (follow up)
• Behavioral/linguistic
• Contextual (by subject)
• Profession/company/social network
• Country

Explore emerging g-commerce best practices. Joe said there is tremendous opportunity for marketers in the United States who make it easier for customers from around the world to buy their products.
• Give your visitors a choice of geographic denominations to transact in and make your offers available in multiple denominations.
• Give your visitors a choice of geographic locations to pick up products they order. If you do not have a physical presence in a foreign market where consumers are looking for your product or service, partner with a business there who can serve as a distributor for you.

Chances are you have a number of different inboxes, all competing for your attention. Professional and personal e-mail accounts. Voicemail and instant messaging at the office, your mobile device and at home. And now there’s all the social media inboxes – Facebook, LinkedIn, Twitter, Yammer, YouTube, Flickr – the list goes on and on.

Talk about your inbox insanity.

While many internet marketing professionals thrive on exploring ways to use these tools to generate and share content, we are a clear minority. Indeed, a vast majority of our customers and prospective customers are finding the proliferation of inboxes overwhelming. And as a result, 1:1 social media networks are beginning to fragment in the same way traditional media did before.

These are all insights Jeffrey Rohrs, Vice President of Marketing for ExactTarget, shared with about 150 MIMA members and guests at our February workshop. Speaking to us on a snowy morning at the Depot in downtown Minneapolis he also shared these observations on the current state of email marketing, some tips for successful practice and a vision for the future.

Observation one – Marketers are not in control. Consumers now scan and delete messages that do not appear relevant to them to manage their busy inboxes. Plus, they appreciate the greater control over the source of messaging they receive offered by social media inboxes. So email marketing messages must become more personal and less promotional to be opened, read and acted upon.

Observation two – Marketing communications increasingly exist by invitation. This is especially true for Millennials.

Observation three – Invitations are easily revoked. Remember the recent Burger King “angry Whopper®” offer for a free burger to anyone who got rid of ten Facebook friends? Demand was so high, they had to shut down the application.

Observations one, two and three demonstrate that permission and relevance matter. Fail to heed this simple rule and risk being deleted from the inbox or dropped by the consumer.

Tips for implementing a successful email marketing program
• Create conversations, deliver meaningful offers and don’t push for the sale
• Give consumers the information THEY want and the respect THEY deserve
• Don’t “pollute” the inbox with irrelevant communications
• Position your communications as customer service opportunities
• Create “subscribers” who opt-in and look forward to your communications

Based on these observations and tips, Rohrs said to be effective email marketing programs must be built on smart use of market data. Shockingly, he cited research from the CMO Council 2008 that reveals that few of us are prepared to succeed.

• Only 6% of CMOs surveyed said they have excellent knowledge of their customers.
• More than 50% of CMOs surveyed said they had little or no knowledge of their customers’ demographic, behavioral, psychographic or transactional data.

Clearly, these numbers need to change. Rohrs suggests marketers strive to transform from thinking like siloed businesses to thinking like publishers. Based on this concept, he and his firm, ExactTarget, believe that the future of email marketing will belong to those who take an agnostic approach where subscribers rule.

Key take aways
• Serve individuals
• Honor their unique preferences regarding communication, content, frequency and channel
• Deliver timely, relevant content that improves their lives (always send value)

When I first saw this month’s MIMA event was about email marketing I figured I could skip it. Mass emails and spamming are not my gig. Yup, that’s my first thought when I think email marketing – SPAM!

But yesterday as the MIMA event got underway I got curious. What does everybody else think of first when they hear email marketing? Do they have the same attitude as me? Why do I ignore email marketing when most other aspects of internet marketing really intrigue me? I’ve done a limited amount of email marketing in my past and know there is much more to it than spam blasting to a massive list of unsuspecting recipients. But for some reason email marketing has always been an easy topic for me to ignore in practice and study. I just have not been interested.

To quench my thirst for answers before my interest once again waned on the subject, I fired up the MIMA Live feed of the event (great feature by the way) along with Twitter and Twitter Search. I asked my fellow tweeters What do you think of first when you think of “Email Marketing”? The people I hang with on Twitter includes a good share of marketing type peeps so keep that in mind when reading their responses. Not all responses came from the marketing world though. Here are the replies I received….

AaronWeiche ROI

GraemeThickins that’s easy… spam

justrobyn Ad/specials, and exposure campaigns to new or existing cust’s via email.

brichterv i think email marketing is great but somehow it gets misrepresented as spam

_Dave_E Spam. Irksome, at best.

leeodden Email marketing is still one of the best return on investment marketing tactics and ties in perfectly with social media marketing

DazzlinDonna The first thing I think of when I think of Email Marketing is Companies leverage existing client base to sell products to them in the future. Easier to sell to existing clients than to attain new ones.

martinbowling First thing I think of “spam” hehe

TwisterMc Are effective campaigns about the words or graphics?

RuudHein spam. carpet bombing. blast marketing. gimmicky. sell vs. help.

martinbowling We use email marketing but only as a communication devise we try not to do “pitchy” emails

RuudHein no, haven’t used. When I will it will be newsletter/list based; content w. sales

mjkeliher When I think “e-mail marketing,” I think “opt-out.” As in, you better give me an easy way to opt out and a load of reasons not to

GraemeThickins don’t use it personally..I’m an independent consultant who gets business by personal referral..but some of my clients (tech startups) use it

josephrueter Conversation is the preferred stance in most anything. Any medium executed in a way that helps conversation is a GO!

bigboxcar First thing I think: Difficult. It’s hard to accomplish a dynamite email marketing campaign. Especially for publishers. 2nd thing: Cheap.

Via Facebook I also heard from John Bonfield who said ‘I do EMM, so I may not be representative … anyway, here ya go: “Designed for a Preview Pane”‘

Now, after listening to Jeffrey K. Rohrs, VP of Marketing for ExactTarget give his presentation to MIMA members and reading through the tweets I received, my gut reaction to email marketing has gained some depth, intrigue, and appreciation. The thoughts of spam still linger when I think of email marketing, but they are not as strong. I’ve come out this with these bullet points to remember…

• Precision Marketing & Customization – use data & behavioral info to message when it is of greatest relevance to them.
• Email Marketing has a great ROI
• Get Creative in building your lists and monetizing them
• The pool of folks with email is much larger than that of social media, don’t lose sight of that
• People have the control, treat them well
• Learn and know your customers

Thanks to Jeffrey K. Rohrs for the great presentation and to all of those that tweeted in reply! You can follow Jeffrey Rohrs on Twitter. If you want to follow any of the people above on Twitter they are of quality tweetitude! If you want to follow me on Twitter you can catch me at @dohman. You can also find the archived video feed of the presentation at MIMA’s UstreamTv channel. And last, if you would like to share your first thoughts of email marketing, or help clue me in on something more, I would love to read them, leave a reply!

Would you open this e-newsletter?

E-Newsletter 1.12.09

It’s from an organization I know and trust, but really, how boring is this?

E-Newsletter 1.09.09
E-Newsletter 12.11.08
E-Newsletter 12.04.08
E-Newsletter 11.20.08
E-Newsletter 11.12.08

My inbox is full of these — unopened. Suppose I had opened one, and found something I wanted to refer to later. The chronological labeling doesn’t help me in the least.

Other similar examples:

AIGA Minnesota Distiller January 2009
AIGA Minnesota Distiller December 2008
AIGA Minnesota Distiller November 2008
AIGA Minnesota Distiller October 2008

These AIGA e-newsletters are gorgeous and full of interesting content. Why are they hiding behind such a dreary door? In my inbox, the “From” line is also AIGIA Minnesota, so I really don’t need the branding repeated in the subject line.

Entice me with real content! C’mon, you only have about 50-60 characters in an email subject line. Don’t waste them on your name (I can read it in the “From” line), the month (which I already know), and the year (which I also know).

Here’s another set, with a slightly different style:

AIGA Communique Vol 8 Issue 10
AIGA Communique Vol 8 Issue 9
AIGA Communique Vol 8 Issue 8
AIGA Communique Vol 8 Issue 7

Quick fix: Put AIGA Communique in the “From” line, save the Vol 8 Issue 9 information for the masthead, and give me a delicious taste of what’s inside with a subject line like this:

Design leaders see stronger design economy coming

This is what Chad White calls a one-interest trigger subject line. Use it if your story is compelling. Or use multiple interest triggers, as in this example:

Design for Democracy, Winterhouse Writing Awards, AIGA Fellows

Here are some other unopened e-newsletters languishing in my inbox. Would you be willing to click?

Your January/February issue of I.D. Magazine is here.
Reminder – Your January/February issue of I.D. Magazine is here.
Your November/December issue of I.D. Magazine is here.
Reminder – Your November/December issue of I.D. Magazine is here.

I’m getting the “Reminder” email because I didn’t open the first email. Maybe it had something to do with the subject line?

Here’s yet another set:

Gwyn, Your January Issue of Interface Has Arrived!
Gwyn, Your January Issue of Gate-Way Has Arrived!
Gwyn, Your December Issue of Interface Has Arrived!
Gwyn, Your December Issue of Gate-Way Has Arrived!

I appreciate the personalization (although my name is Gwyneth), and I do rather like the breathless, we’re-so-proud-to-present-this-to-you enthusiasm. But really it’s better left to a personal message: Our New Baby Has Arrived!

And, please, let’s watch that Title Case. Because Everything In The Subject Line Isn’t Really That Important!

I don’t know about you, but my inbox is full of intriguing, urgent messages that grab my attention far faster than a ho-hum label and a date. A few examples:

From the ubiquitous Jared M. Spool:

UIE Tips: Failure is Not an Option — It’s a Requirement
UIE Tips: Four Essential Skills for Information Architects
UIE Tips: How to Innovate Right Now

From MarketingProfs Today:

5 Tips For Developing a Corporate Blogging Policy

What Not To Do on Facebook, How to Create a Successful Video Blog, Nurturing the Right Leads

How Obama Did It, How a Good Bistro is Like a Good Web Business

The MarketingProfs emails are really pushing the character-count limit. But they can because they’re interesting, intriguing, informative.

Here are some subject lines from Larsen inSights, the email newsletter I edit. Do these capture your attention? Our open rates say “yes.”

Color: 5 trends important to your business
Presentations: 8 Mistakes Everyone Makes
Brand identity: When should you refresh?

Finally, here’s an email subject line I couldn’t resist:

Email Insider: Subject-Line Absolutes: Are There Any?

Did you click? You should. It’s a great article.

P.S. See you at the upcoming MIMA event: Inbox Insanity: The Future of Email Marketing. Perhaps Jeff Rohrs will share the boring, the bewildering, and the best from his inbox.

Tired of being an “email” square peg in an “online marketing” round hole? Feeling alone in this mad, mad, online marketing world? Now there’s a hub for the people who have shared the panic of pressing the “launch” button on a mailing to 1 million people. It’s the Email Experience Council.

The EEC is, well as they concisely state it, “…access to the latest thinking, best practices and strategies in email and digital marketing.” You have access to statistics, reports, blogs, as well as the ability to participate in roundtables that cover key issues in our industry.

Many of the participants are key figures within the Email Marketing community who really understand the issues facing our industry. It’s nice to see Email Marketing getting a bit more stature in the Interactive community. After all…we’re a smart, good-looking bunch.

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Welcome to the official blog for MIMA, the Minnesota Interactive Marketing Association.

Here you will find updated news about MIMA, events, projects and activities as well as interactive marketing industry news. We welcome and encourage your readership and interaction.