What is crowd sourcing, you may ask? It’s like a new-fangled online contest combined with an old-fashioned cattle call – where project-based jobs are posted, creative-types submit their entries and the winner(s) receive the prize: compensation for the time and talent they invested. It’s a new paradigm, with the potential to revolutionize the way creative services professionals work, and the way businesses utilize creative services.*

Crowd sourcing is the act of making social media productive

This according to MIMA’s June’s speaker, John Winsor, a leading strategic marketing and product innovation thinker especially known for his work in collaboration, co-creation and crowd sourcing.

He is a serial entrepreneur who has started and sold successful businesses, a respected author of four business books and the CEO of Victors and Spoils, the world’s first creative/ad agency built entirely on crowd sourcing principles. And he had the 200+ MIMA members and guests present at the Calhoun Beach Club the morning of the 16^th alternately nodding enthusiastically with approval and recoiling in horror. What could create such a dramatic range of responses?

Crowd sourcing may democratize the creative class and displace the agency model

As Winsor observed, technology is driving change in the workforce. Transparency is flattening organizations as walls become more porous. A digital workforce has the latest tools and can work anywhere at any time. The rise of the curator class has created a new generation of social and creative directors and editors. And the economy has accelerated the death of the middle man.

Together, these disruptive forces could spell the end of the old agency model, which is based on bringing talent and resources together in one room to get the job done. For example, Winsor said one of the top performing graphic designers in his agency’s emerging crowd sourcing network is a young, stay-at-home mother from Serbia, who is “beating” many of the experienced agency professionals who submit entries.

Crowd sourcing has the potential to liberate you or destroy you

Winsor shared a personal story from his background in publishing. In the mid-80s, he spent $30,000 annually on professional typesetting services. A $2,300 investment in a Macintosh Classic and a laser printer allowed him to reinvest the savings in other magazine properties and grow his businesses. He also pointed out that many successful agency designers got their start by taking advantage of tools developed during the “desktop publishing” revolution.

These technology changes created opportunities for some, while putting a whole industry of highly skilled craftsmen – typesetters, key liners, camera operators – out of work. Today, we are at a similar point, where only those who adapt to changes will remain working in their chosen field.

Crowd sourcing is gaining in popularity

Chief marketing officers are under pressure to perform. They want the best work AND the best value. Winsor gave one recent example. For his client’s previous brand campaign, their agency of record had four creatives, who came up with eight ideas and delivered two campaigns. Victors and Spoils brought 1,000 creatives onto the job. They came up with 105 ideas and delivered nine campaigns. All for 25% of what was billed by the agency of record.

Businesses aren’t the only winners, though. Entrepreneurial creatives (read: disciplined, talented freelancers) appreciate the freedom and independence the crowd sourcing model offers. And because no one can be an expert in all the new and evolving roles people play in the creative/marketing world, crowd sourcing gives creatives and marketers alike the freedom to diversify and specialize without pressure to be a jack of all trades and a master of none.

Crowd sourcing is …

How would you finish the sentence? Which concepts do you agree with? What don’t you like about it? What other “take aways” made an impression on you. Please leave your comments.

* Tip of the hat and a nod to one of my former employers, a leading innovator in staffing and project outsourcing called Creatis, Inc., whose former tag line/brand promise was “changing the way creatives work … and the way businesses utilize creative services.” We had some great clients and truly amazing people who were committed to the business model.

On possibly one of the most quintessentially pleasant mid-spring evenings cherished by Minnesotans who’ve endured the long, cold dark, approximately 200 MIMA members and guests chose to resist the temptations of warm sunshine and the lingering scent of lilacs drifting through the air to instead convene at Solera on the 19^th for the May event.

Crazy? Hardly! These Twin Cities-area marketing professionals were all eager to listen to local-girl-done-well-for-herself, Porter Gale – VP of Marketing at the brand innovator, Virgin America Airlines.  And as the photo gallery shows, a good time was had by all.

Some of you may remember when, once upon a time, she was at Martin Williams. Indeed, some of her old cronies were in attendance to help keep her on her toes. On this day, she flew in from San Francisco to talk about how her company uses interactive channels, including social media, to make limited marketing dollars go, well, farther.

If you’ve flown in the last 20 years or so, your airline experience may have focused on enduring the process of getting to your destination rather than enjoying the journey. One of the things Minneapolis advertising legend Ray Mithun used to say is: “If 13 is unlucky for someone, it must be lucky for someone else. We decided, at the start of our business, to be someone else.”

While Gale did not refer to this tenet of the agency that bears Mithun’s name, the point is: in an industry full of brand mediocrity, Virgin America decided to be lucky number 13. The heart of its marketing strategy, according to Gale, is to position the airline as different from anything else in the category. The company’s goals are to create an airline people love and to reinvent travel.

When Virgin America profiled its customers, the company realized its best customers are opinion leaders who enjoy using social media and other new technology. So it is using this information to help distance itself from the competition and chart a new course for airline travelers by using three innovative social media marketing approaches.

• Create buzz-worthy experiences
• Engage customers and listen to them
• Connect with customers on a genuine level rather than “marketing at them”

Gale’s slide set and the podcast from her presentation both provide details on how Virgin America executes on these approaches. Check the resources section next time you visit this website, as they should be available soon. Perhaps some ideas may translate well to your company and industry? Or spark creative marketing ideas of your own?

She left lots of time for questions and answers. And audience members responded by asking her to elaborate on many different topics. Following are selected insights on social media shared by Gale.

On customer relationships

“Social media should be authentic, real and honest. People should follow because they want to.”

On celebrity endorsements

“Most of the people fly Virgin already and just do it for ticket trades. We look for natural relationships matched to a purposeful reason for the endorsement.”

On co-branding partnership opportunities

“We don’t have an agency helping source our partnerships. We believe in ‘less is more’ and ‘going deep rather than broad.’ Chemistry and fit is important to us, as is having a fair and equitable relationship.”

On marketing team structure

“Sir Richard (Richard Branson, major shareholder and corporate “celebrity”) is a risk taker. If you believe in taking risks, you need to empower your people.”

On measuring ROI

“Our guests are using social media. Since they will talk, we joined the conversation. We look at how our social media strategy affects customer relationship management.”

On the pace of change

“If someone says they are social media experts, you should question them.”

Which memorable concepts did you take away? What quotable quotes made an impression on you? Why was listening to Porter Gale and schmoozing with your MIMA colleagues the best use of your time on one of the few remaining warm, yet bug-free evenings left to enjoy this spring? Please share your comments.

Got a camera? (You’re nodding yes.) Planning to vote? (Of course you are.)

Participate in the Polling Place Photo Project, a nationwide experiment in citizen journalism, sponsored by The New York Times, AIGA, and Design Observer.

All you have to do is look through your lens and document democracy. Simply capture your local voting experience (abiding, of course, by state and local laws), post your photos, and become part of this nationwide, non-partisan project. The goal is to capture primaries, caucuses, and the general election from the people’s point of view.

Here’s how to participate. And here are some recent photos from the Super Tuesday Minnesota caucuses:

Minneapolis
“Democratic caucus line”
Photograph by Lewis Weinberg

“The convener shouts out directions”
Photograph by Pat Carney

Saint Paul
“Caucus chaos”
Photograph by Heidi Sandstad

“Post-caucus quiet”
Photograph by Arah Bahn

How about it MIMA members? Capture your user experience. Look through your viewfinder. Point and shoot. This is everything you applaud in a open-source initiative — photographs of the people, by the people, for the people.

Do you keep up to date with the latest search engine marketing news? If you do, you most likely frequent at least a couple of these sites. If you don’t you should check these out. These are my current 5 favorite sites that I follow for search news.

• Search Engine Land
• Marketing Pilgrim
• Search Engine Journal
• Search Engine Roundtable
• Web Pro News

Danny Sullivan with Search Engine Land has in my opinion improved on what he previously had with Search Engine Watch. Search Engine Land pumps out loads of search engine news daily, announcing the breaking news and providing in depth commentary and opinion. He has a top-notch staff and a stable of writers that cover all aspects of the field. Danny also has the Daily Search Cast where you can catch the daily news with a live podcast on Webmaster Radio or download the archived version. If you want only one source for search news, Search Engine Land is it.

Andy Beal has built The Marketing Pilgrim into a first class search marketing news and analysis source. The Marketing Pilgrim covers all the top stories of the day with the help of a fine collection of writers. A great hook for the Pilgrim is a job board and the recently reintroduced search marketing weekly podcast. Andy does a great job sharing his knowledge and can be hired for his expert search marketing services.

The Search Engine Journal by Loren Baker also dishes out the top daily search news items. Loren delivers the goods on search marketing with high-performance style and substance and I like to read the stuff he writes. The Search Engine Journal also carries a cast of reporters to make sure all the deserving stories are covered.

Barry Schwartz of Search Engine Roundtable is a blogging madman. I don’t know how he has time for his Rusty Brick web design business with all the reading, research and writing he does for Search Engine Roundtable(seroundtable) and Search Engine Land. With seroundtable.com Barry and his comrades pick out and show you the most interesting search marketing threads from the top webmaster forums. Consider this the search marketing word on the street with Barry and CO cutting through the BS and delivering the worthwhile stuff.

Web Pro News by iEntry has a less personal feel with a network presentation of the news. The hook I keep going back for are the video clips and interviews. When a major conference is going on Mike McDonald does a great job with video interviews on the current issues in search marketing.

Of course there are many other blogs out there that deliver great news and articles on search marketing. I don’t mean to leave them out but here I wanted to focus on the news sites, the sites that are about getting the news out on a daily basis and are often some of the first to report on it. If you have a favorite search marketing news site you want to share please let us know with a comment. I’ll get to sharing other groups and categories of sites down the road. Til then,… later!

The Direct Marketing Associaton national DMA-06 pre conference sessions started this weekend with the new Search Engine Marketing Certification program. Saturday morning started off with Jeannette Kocsis, VP of Digital Marketing at Harte-Hanks,  presenting on "Introduction to Search Engine Marketing" and MIMA boardmember Lee Odden from TopRank Online Marketing following up with "Search Engine Basics".

Here’s the description of Jeannett’s module:

Introduction to Search Engine Marketing: Explore search engine marketing and what it takes for a marketer to achieve search engine marketing results. Learn how to identify ethical search engine marketing practices and how search engines define spam. Learn how to shape the business case for search marketing for your business, and how to staff this valuable marketing function.

Lee Odden’s session:

Search Engine Basics: If you have ever wondered how a search engine builds its database, adds new sites to its index or chooses which results to show, this is the session for you. Learn to identify paid from algorithmic search listings and where search listings appear beyond the search results page. You will also learn how the search marketers’ efforts can impact what the user sees on the page.

Michael Bloom (born and raised in Minnesota!) from the DMA Washington DC office did a short introduction and then Dr. Amanda Watlington presented information about the details of the certification program.

All of the modules were recorded so participants in the certification program will have access as well as to the presentations.

Sunday morning Matt Bailey of Site Logic Marketing presented his module:

Site Indexing Challenges and How to Fix Them: Is your site beautiful to behold, but invisible to search engines? This program focuses on the specific page elements and design technologies that can prevent a site from being included in a search engine database. You will learn how to identify the barriers and what must be done to overcome them.

Which was followed up by Detlev Johnson of Position Tech with:

Search Engine and Directory Submission/Inclusion Tactics: Want to know how to get your Web site indexed in the search engines using the newest and best practices? This session will outline the newest tactics available for ensuring rapid and complete site submissions. Learn how to get your site included in Google using Sitemaps and explore the many features of Yahoo! Site Explorer as well as other highly effective methods.

Find out more information about the DMA’s new Search Engine Marketing Certification program.

Tired of being an “email” square peg in an “online marketing” round hole? Feeling alone in this mad, mad, online marketing world? Now there’s a hub for the people who have shared the panic of pressing the “launch” button on a mailing to 1 million people. It’s the Email Experience Council.

The EEC is, well as they concisely state it, “…access to the latest thinking, best practices and strategies in email and digital marketing.” You have access to statistics, reports, blogs, as well as the ability to participate in roundtables that cover key issues in our industry.

Many of the participants are key figures within the Email Marketing community who really understand the issues facing our industry. It’s nice to see Email Marketing getting a bit more stature in the Interactive community. After all…we’re a smart, good-looking bunch.

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In conjunction with SmartBrief, the Interactive Advertising Bureau (IAB) has announced the launch of a new job board to make it easier for recruiters and candidates to connect in the interactive industry. As with all interactive marketing segments, finding qualified talent is a challenge in the interactive advertising space which has grown to a $4 billion business as of first quarter 2006.One of the most popular areas of the MIMA site is of course, the MIMA job board which comes to you in two flavors: HTML and RSS.

Welcome to the official blog for MIMA, the Minnesota Interactive Marketing Association.

Here you will find updated news about MIMA, events, projects and activities as well as interactive marketing industry news. We welcome and encourage your readership and interaction.