Where does content start and marketing begin?
Tuesday, September 9th, 2008This is a tough question. But as a person getting paid to think about this sort of thing, I had to respond to this question from Rebecca Lieb, one of the MIMA Summit keynote speakers.
Because there tends to be confusion on exactly what “content” is, this chiken-and-egg questions always bubbles up. So first, let’s get that out of the way:
Content isn’t just headlines and paragraphs — but rather, all the stuff that fills up a website (e.g., error messages, metadata, video, audio, imagery, link text, form fields, etc.). So just like when you’re shopping, the CONTENTs of your cart include everything contained in that rolling plastic basket.
So following this logic, content (a website) IS what you market.
What’s interesting, though, is that to really create effective content, marketing considerations must be addressed. For example:
- How are you listening to your customers? What are they saying?
- How can you be credible (trust, authenticity, transparency, listening, responsiveness, affirmation) with your customers?
- How do you define engagement, and what are the related metrics of success you use to define it?
- How can you stay authentic and meaningful (while still achieving brand guidelines and objectives)?
- What verticals within your company do you work most closely with? What are their deliverables to / from you?
- How can you nurture customer advocacy? What information and tools could be given to customers to do so? What are the drivers for customers to become advocates?
Backing up to think about questions like this needs to happen long before content development development begins. It’s questions like these that help shape a site’s content strategy, which then informs a site’s editorial strategy, which finally puts the pieces together for beginning to develop content — that can be marketed.
